- About Orders
How do I place an order?
You can browse our collection of dresses through our website and select the style you like, then add it to the shopping cart and proceed to checkout.
Can I cancel or modify my order?
Once an order is confirmed, we are usually unable to change or cancel the order. If you need to change it, please contact us as soon as possible.
- Payment
What payment methods can I use?
We accept credit cards, debit cards and other major payment methods.
Is my payment information safe?
Yes, we use a secure payment gateway to protect your payment information and ensure a secure transaction.
- Shipping
How long will my order take to ship?
Usually it will be shipped within 2-3 business days after the order is confirmed.
Can I track my order?
Yes, once your order is shipped, we will send you the tracking information by email.
- Returns and Exchanges
Can I return or exchange my order?
Yes, we accept returns or exchanges for unworn and unwashed dresses. Please contact customer service within 30 days of receipt.
Do I need to pay for shipping for returns?
Depending on the circumstances, return shipping costs are usually at your expense.
- Size & Style
How do I choose the right size?
Please refer to the size guide on our website to find the right size for you. If you are still unsure, please feel free to contact us.
Do you have any new styles or promotions?
Yes, you can subscribe to our newsletter to get the latest styles and exclusive promotions.
- Customer Service
If I have additional questions, how can I contact you? You can contact our customer service team by email at support@peakpointretailllc.com or by phone at 7743515612. - Address Information
What is your company address? Our address is: 1705 P ST NW APT 52, WASHINGTON, DC 20036.
Thank you for choosing PEAKPOINT RETAIL LLC! If you have any questions, please feel free to contact us.